Last Updated: July 23, 2025
This Terms and Conditions Agreement (the "Agreement") is a legally binding contract between you, the business entity signing up for our services ("Client," "you," "your"), and Yi Xing Tech Inc., a Florida corporation doing business as Zyloe ("Zyloe," "we," "us," "our").
This Agreement governs your use of the Zyloe software platform, including the "Welo" AI assistant, and any related services (collectively, the "Service"). By creating an account, clicking "I Agree," or using the Service, you signify your acceptance of these terms.
1. Description of Service
Zyloe provides a comprehensive business management and growth platform for the health and wellness industry. The Service includes, but is not limited to, appointment scheduling, point-of-sale (POS) functionality, client relationship management (CRM), and our proprietary AI assistant, "Welo," which offers features such as automated booking, suggestive upselling, and real-time translation.
2. Client Accounts & Responsibilities
- Account Registration: You must provide accurate, complete, and current information during the registration process. You are responsible for all activities that occur under your account.
- Security: You are responsible for safeguarding your account password and for any unauthorized use of your account. You must notify Zyloe immediately of any breach of security or unauthorized use.
- Acceptable Use: You agree not to use the Service for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Service. You are solely responsible for compliance with all applicable laws and regulations related to your business, including but not limited to data privacy laws (e.g., HIPAA, CCPA, GDPR), marketing regulations, and professional licensing requirements.
3. Fees, Payment, and Subscription
- Subscription Fees: The Service is offered on a subscription basis. Fees are billed in advance on a recurring monthly or annual cycle, as selected by you during registration. All fees are non-refundable.
- Payment: You authorize us to charge your selected payment method for all applicable fees. It is your responsibility to maintain a valid payment method on file.
- Changes in Fees: We reserve the right to change our subscription fees. We will provide you with at least 30 days' notice of any fee changes. Your continued use of the Service after the fee change constitutes your agreement to pay the modified amount.
- Non-Payment: If we are unable to process payment, we may suspend or terminate your access to the Service.
4. Consent to Business-to-Customer Communications
A core function of the Zyloe platform is to facilitate communication between you and your customers ("End-Users").
- End-User Opt-In: You acknowledge and agree that when an End-User creates an account or books a service with you through the Zyloe platform, they are providing consent to receive transactional and promotional communications from your business via email and/or SMS text message. Transactional messages include, but are not limited to, booking confirmations, appointment reminders, and cancellation notices.
- End-User Opt-Out: Every communication sent provides a clear mechanism for the End-User to opt-out of future messages. End-Users may unsubscribe from emails via the "unsubscribe" link or opt-out of text messages by replying "STOP".
- Client-Managed Opt-Out: You, the Client, also have the ability to manually manage the communication preferences for any of your End-Users. You may log into your Zyloe dashboard, navigate to an End-User's profile, and manually opt them out of communications at any time. You are responsible for honoring any direct opt-out requests you receive.
5. Intellectual Property
- Zyloe IP: We own all rights, title, and interest in and to the Service, including all underlying software, technology, and our brand (Zyloe, Welo). We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with this Agreement.
- Client Data: You own all rights, title, and interest in and to the data you and your End-Users provide and upload to the platform ("Client Data"). You grant us a worldwide, royalty-free license to use, reproduce, and process your Client Data solely for the purpose of providing and improving the Service for you.
6. Confidentiality & Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated by reference into this Agreement. You agree to the terms of the Privacy Policy, which describes how we collect, use, and protect your information. You are the "data controller" of your End-User data and are responsible for ensuring your use of the Service complies with all applicable privacy laws.
7. Term and Termination
- Term: This Agreement begins on the date you sign up for the Service and continues as long as you have an active subscription.
- Termination by You: You may terminate this Agreement at any time by canceling your subscription through your account dashboard.
- Termination by Us: We may suspend or terminate your access to the Service at any time, with or without cause. If we terminate your account without cause, we will provide a pro-rata refund of any prepaid fees.
8. Disclaimers and Limitation of Liability
- Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
- Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ZYLOE, ITS AFFILIATES, OR ITS DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO ZYLOE IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
9. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising from this Agreement shall be resolved through binding arbitration in Broward County, Florida.
10. General Provisions
- Changes to Terms: We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the new terms on our site or by sending you an email. Your continued use of the Service after such changes constitutes your acceptance of the new terms.
- Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Zyloe regarding the Service.
11. Data Deletion for Meta Platform Users
In accordance with Meta's Platform Terms, we provide users with a way to request the deletion of their data that has been provided to us by Meta (e.g., name, email address, profile picture obtained via Facebook Login). If you have used a Meta product to sign up for or log into your Zyloe account and wish to have your Meta-related data deleted, please follow these instructions:
Send an email to info@zyloe.com with the subject line "Meta Data Deletion Request." In the body of the email, please include your full name and the email address associated with your account to allow us to verify your identity. Upon receiving your verifiable request, we will take the necessary steps to delete all data received from Meta's platforms from our systems. Please note that deleting this data may sever the link between your Meta account and your Zyloe account, and you may need to create a password to log in directly in the future. This process does not delete your entire Zyloe account; if you wish to delete your entire account, please specify this in your request.
Contact Information:If you have any questions about these Terms and Conditions, please contact us at: Yi Xing Tech Inc. (DBA Zyloe)
Email: info@zyloe.com