Privacy Policy for Yi Xing Tech Inc. D/B/A Zyloe
Our Privacy Philosophy
At Zyloe, we believe powerful software should be simple, intelligent, and transparent. That philosophy is at the core of our platform and our approach to privacy. We know that the data you entrust to us is the lifeblood of your business. Our commitment is to protect that data and use it only in ways that help you grow and succeed.
This policy explains how Yi Xing Tech Inc. (DBA "Zyloe," "we," "us") handles your information when you, our Client (the "Client," "you"), use our services, and how we process information on your behalf for your customers (the "End-Users").
Our Core Promises:
- You Control Your Customer Data. You are the owner of your customer list and their information. We are simply the processor, acting on your behalf.
- We Do Not Sell Your Data. We will never sell your business information or your customer lists to third parties. Period.
- We Use Data to Power Your Growth. The information we handle is used to make our platform, especially your AI assistant Welo, work for you—saving you time, reducing no-shows, and delighting your clients.
- Transparency is Key. We believe you have a right to know what data we collect and why we need it.
The Information We Collect & Why We Need It
We collect the minimum information necessary to provide you with a world-class service.
1. Information You Provide (Our Clients):
- Account & Business Details: Your name, your business's name, email, phone number, and address.
- Why we need it: To create and manage your account, provide you with support, and send you important service updates.
- Service & Staff Details: Your menu of services, staff schedules, and pricing.
- Why we need it: To power your booking engine so your customers can book the right service with the right person at the right time.
- Payment Information: Your credit card or bank account details.
- Why we need it: This is handled by our secure, PCI-compliant payment partner (e.g., Stripe) to process your monthly subscription. We do not store your full payment details on our servers.
2. Information We Process for You (Your Customers/End-Users):
- Contact & Booking Information: Your customers' names, phone numbers, email addresses, and their appointment history with you.
- Why we need it: We process this data on your behalf so the system can manage bookings and Welo can send automated appointment confirmations, reminders, and follow-ups. You are the controller of this data. Your business will also be able to send our marketing communications to your customers on promotions via email and SMS.
How We Use Data to Power Your Growth
This is where Zyloe shines. We use technology to turn data into your competitive advantage.
- To Deliver an Effortless Booking Experience: The core function of the platform is to manage your schedule flawlessly.
- To Power Your AI Assistant, "Welo": Welo is designed to be your most valuable employee. To do its job, it securely uses data in the following ways:
- Conversational Booking: Welo analyzes incoming texts from your customers to understand and fulfill their booking requests, freeing up your phone lines.
- Suggestive Upselling & Reporting: Welo analyzes your sales data to identify patterns and suggest actionable insights, like which services to promote or which clients might be interested in a membership.
- Real-Time Translation: Welo processes conversational audio in real-time to provide instant two-way translation, helping you connect with every customer, regardless of language.
- To Improve Our Service for You: To make Welo and the Zyloe platform smarter and more efficient, our system learns from aggregated and anonymized data. Your specific, identifiable business or customer data is never used to train models for other clients. Your privacy and competitive advantage are paramount.
Our Trusted Partners (Data Sharing)
To provide our service, we partner with best-in-class, trusted specialists. We only share the minimum information necessary for them to perform their function.
- Communications Platforms (e.g., Twilio): To send the text messages and emails that are critical for confirming appointments and reducing no-shows.
- Cloud Infrastructure (e.g., Amazon Web Services): To securely host our application and your data in a world-class, reliable environment.
- Payment Processors (e.g., Stripe): To securely handle your subscription payments.
You Are in Control: Your Rights & Choices
- For Our Clients: You can access, update, or correct your business information at any time through your account dashboard. You are the "data controller" for your customer information and can manage it within the platform.
- For End-Users: We process your data on behalf of our Clients. To exercise your rights to access or delete your data, please contact the business you booked your appointment with directly. To opt-out of marketing messages, use the "unsubscribe" link in emails or reply "STOP" to any text message.
Data Security & Retention
We take the security of your data seriously. We use industry-standard technical and organizational measures to protect your information from unauthorized access or disclosure. We retain your data for as long as you are a client or as required to comply with our legal obligations.
Contact Us
If you have questions about this policy or how we handle your data, please don't hesitate to reach out. We're happy to talk about it.
Yi Xing Tech Inc. (DBA Zyloe)
Email: Info@zyloe.com